Privacy Policy

1. Information We Collect

We may collect the following types of personal and transactional information:

a) Personal Information

• Full name

• Email address

• Phone number

• Billing and shipping address

• Account username (if applicable)

b) Payment Information

• Payment card details (processed securely via third-party gateway)

• Transaction records (e.g., invoice number, payment method, amount)

c) Technical Data

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Referral source

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2. How We Use Your Information

We collect and use your personal information to:

• Process and deliver your orders

• Communicate order updates and support messages

• Handle returns, refunds, or service-related inquiries

• Improve website performance and customer experience

• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

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3. Legal Basis for Processing

We process your data on one or more of the following bases:

• Your consent (e.g., for newsletters)

• Contractual necessity (e.g., to process an order)

• Legal obligations (e.g., accounting records)

• Legitimate interest (e.g., site analytics)

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4. Security of Payment Information

Security Capabilities and Policy for Transmission of Payment Card Details

TEMPO takes the security of your payment data seriously. All card payments are processed securely using industry-standard encryption protocols such as Secure Socket Layer (SSL) technology.

We do not store full card numbers, CVV codes, or expiration dates on our servers. All card transactions are processed through PCI-DSS compliant third-party payment gateways, ensuring a secure transmission of cardholder data.

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5. Cardholder Responsibility

We recommend that cardholders:

• Retain a copy of transaction records, such as invoices, email confirmations, receipts and our Policies & Rules

• Review their bank and credit card statements regularly

• Contact us immediately in case of suspicious activity or concerns about a transaction

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6. Data Retention

We retain your data for as long as necessary to:

• Fulfill your orders and provide services

• Meet legal, tax, and accounting requirements

• Resolve disputes or enforce agreements

Once data is no longer needed, we securely delete or anonymize it.

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7. Cookies & Tracking

TEMPO uses cookies to:

• Enhance your browsing experience

• Analyze website performance

• Remember your preferences or login sessions

You may disable cookies in your browser settings, but some features may become unavailable.

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8. Sharing of Data

We may share your data with trusted service providers (e.g., payment processors, courier services) only for the purpose of fulfilling your orders or improving our services. These providers are bound by strict confidentiality and data protection terms.

We will never sell your personal information to advertisers or external parties.

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9. Your Rights

Under data protection regulations, you have the right to:

• Access the personal data we hold about you

• Correct or update your information

• Request data deletion (subject to legal obligations)

• Withdraw consent (where applicable)

To exercise any of these rights, contact us at [email protected].

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10. Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect data from minors. If you believe we have collected data from a child, please contact us to remove it.

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11. Changes to This Policy

TEMPO may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.